Last Updated: JUN 29, 2017
The "Services" include: (a) Safedoor’s website www.safedoorpm.com (the “Site”), (b) the “Applications”, consisting of the “Web App”, meaning the on-demand programs, tools, information, on-line store, and services provided through the Site, including the Dealer Portal and Customer Portal and the “Mobile App”, meaning the on-demand programs, tools, information, and services provided through the mobile application; and (c) all software, data, text, images, sounds, video, and content made available through the Site, Applications or otherwise (collectively referred to as the "Applications Content").
1.How We Use Your Information
We use personal information in the file we maintain about you and other information we obtain from your current and past activities on the Services, in order to provide to you with the services offered by the Services; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, may be relevant to your interests, such as product news; customize your experience; detect and protect you and us against error, fraud and other criminal activity; enforce our Terms of Service, provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Users to ask them for their input on our Services.
We may also use personal information about you to attempt to: improve our marketing and promotional efforts, analyze Services usage; improve our content and product offerings; and customize the Services' content, layout, and services. These uses are intended to improve the Services and better tailor them to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Services.
2.What Information Do We Collect?
Our primary purpose in collecting personal information from you is to support our efforts to provide you with a safe, smooth, efficient, and customized experience. This enhances our ability to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we may require you to provide various contact and identity information, billing information, and other personal information (which varies, depending on what kind of User you are), and you are no longer ‘anonymous’ to us.
In addition, as you use the Services, it may be possible for you to enter personal information about yourself, another User, or a third party (for example, in notes fields in the Applications). You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Services for which the information is being collected.
If you are a Subscriber or use the Online Store, we collect your credit card information for billing purposes.
We also automatically track certain information about you based upon your behaviour on the Services. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether or not this URL is on our Site or Applications), which URL you next go to (whether or not this URL is on our Site or Applications), your computer browser information, and your IP address. We may provide Customers' IP addresses to payment intermediaries in the course of the payment process.
Following your registration for the Services, you can review and change your information in your account area. If you disclose personal information in any posting in a forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted in the Site or Applications.
We also may use Google, as a third party vendor, to serve Safedoor ads on other websites. Google uses what it calls a “DART cookie” to enable it to serve ads to users based on their visits to participating websites. As a result, the ads that you may be served on the internet may in some cases be based on your visit to our Site. You may be able to opt out of the use of the DART cookie by visiting the Google site at www.google.com/policies/technologies/ads/.
3.Our Disclosure of Your Information
Payment Information. We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Site or otherwise, and other information we collect, as required, to process payments through our payment processor intermediaries. We do not store credit card or other payment method information. Our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention purposes.
Anonymized Aggregated Data. We aggregate and anonymize information input to the Services by Users (such as, but not limited to, door and operator system types and Safedoor Compliance statistics), and may disclose such information in a non-personally identifiable manner to Subscribers or others. However, in these situations, we do not disclose any information that could be used to identify you personally.
Forum. If you post on our forum or blog, your username and other information you disclose is displayed in your postings or comments, and is therefore available to the public. All of your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site or Applications. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers we believe are reputable and able to live up to our and your expectations, including the handling of confidential information. These companies are authorized to use your personal information only as necessary to provide these services to you.
Legal Requests and Business Transitions; Emergencies. Safedoor may disclose your personal information: (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations); (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding; (c) as otherwise required under any applicable law, rule, or regulation;(d) in good faith, to protect or defend the rights or property of Safedoor and other users; and (e) if Safedoor is involved in a merger, acquisition, or sale of all or a portion of its assets, you may be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4.Your Use of Other Persons’ Information
If you choose to use our dealer referral form, we may call or email the person you refer to invite them to learn more about our Services. Safedoor stores this information for the sole purpose of making this contact. Your dealer referral may contact us at firstname.lastname@example.org to request we remove this information from our database.
Safedoor strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which is intended to encrypt any information, such as credit card number and billing information, you send to us electronically. The encryption process is intended to protect your information, by scrambling it before it is sent to us from your computer. Once Safedoor receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
6.Other Information Collectors
7.Correcting and Updating Your Personal Information
To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at email@example.com.
8.Additional Policy Information
Invitations: You have the opportunity to invite others to access your Safedoor account. To do that, Safedoor asks you to import or to manually enter your invitees’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at firstname.lastname@example.org.
9.Canadian Anti-Spam Law (CASL)
To achieve the goals of the anti-spam legislation in full effect by July 1, 2017, Safedoor will ensure to act in compliance with Canada’s Anti-Spam Legislation. Ensuring our compliance, commercial electronic messages (including email marketing) use an “Opt-In” approach, unless we have a pre-existing business relationship, such as but not limited to Users of the Services as defined herein, in which case consent is considered implied. Individuals that "Opt-Out" from receiving emails from our company, will be unsubscribed upon request.
10.Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Site or Applications. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions, concerns or if you would like more detailed information, please contact us at:
Safedoor Planned Maintenance Ltd.
17420 – 108 Avenue
Edmonton, Alberta, Canada T5S 1E8
Toll free: 1-844-454-5828